How StormScroll handles paid subscriptions, cancellations, refunds, and payment disputes
2026/10/01
This policy explains how StormScroll handles paid subscriptions, cancellations, refunds, and payment disputes.
StormScroll Early Access costs the price shown on our pricing page and renews automatically each month until you cancel. The applicable charge is made to your saved payment method on each renewal date. Checkout shows the price, currency, billing interval, renewal arrangement, and cancellation method before you pay.
You can cancel at any time. Sign in, open Settings → Billing, and choose Manage Billing to open the secure billing page. Cancellation stops the next renewal, and your access generally continues through the end of the billing period you have already paid for. Cancelling does not delete your account, library, or reading progress, and the free chapters stay available.
Cancel before your renewal date to avoid the next charge. If you cannot find the cancel option, email support@stormscroll.com and we will help.
Early Access unlocks digital content immediately after payment. To the extent permitted by applicable law, used subscription periods are generally not refunded, in whole or in part. We will review:
Forgetting to cancel, not using the service, or changing your mind does not automatically qualify for a refund. This policy does not limit any refund or cancellation right you have under applicable law.
Email support@stormscroll.com from the address connected to your account. Include the charge date, the amount, your account email, and a short explanation. Do not send a full card number, password, government ID, or bank credentials.
We aim to acknowledge requests within two business days. If a refund is approved, the payment provider and your bank determine how long it takes for the funds to return.
Payments are processed by our payment provider, Dodo Payments, which acts as the merchant of record for your purchase. Your receipt and tax details come from them, and we never see or store your full card number.
If you notice a duplicate, incorrect, or unrecognized charge, please contact us first so we can investigate promptly. You keep the rights provided by your bank, your payment provider, and applicable law. We will preserve relevant transaction and service records and respond truthfully to payment-provider inquiries.
We may update this policy when payment methods, the product, or legal requirements change. If checkout terms differ from this policy, the terms shown to you before purchase and valid under applicable law will apply.